Refund policy

At TheMoveLura we want you to be happy with your purchase.

If you change your mind about your purchase, you generally have 14 days from the date you receive your order to let us know that you wish to return it.

After contacting us, you will have a further 14 days to send the item back.

Items should be returned in their original condition and packaging where possible.

 Products should not be used or damaged beyond what is reasonably necessary to inspect them.

Return Shipping
Unless the item is faulty, damaged or not as described, the customer is responsible for the direct cost of returning the item.

If your order arrives damaged, faulty or incorrect, please contact us before returning it so we can assist you with the appropriate solution.

Refunds
Once the returned item has been received and inspected, we will process your refund in accordance with your statutory consumer rights.

Refunds will normally be issued to the original payment method.

Where applicable, the refund will include the standard delivery charge paid for the original order. Additional delivery costs resulting from choosing a more expensive shipping option may not be refundable.

Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and relevant photos. We will review the issue and provide an appropriate resolution.

Your Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws.