Terms of service
1. Overview
This website is operated by TheMoveLura. Throughout the site, the terms “we”, “us” and “our” refer to TheMoveLura.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website.
These Terms apply to all users of the website, including browsers, customers and purchasers.
2. About TheMoveLura
TheMoveLura is an online retailer offering movement, wellness and lifestyle products.
Our business details and customer contact information will be made available through our website and Contact page.
For customer support, please contact:
Email: [CUSTOMER SUPPORT EMAIL]
3. Eligibility to Purchase
By placing an order, you confirm that:
- you are legally capable of entering into a contract
- the information you provide is accurate and complete
- you are authorised to use the chosen payment method
We reserve the right to refuse or cancel an order where fraud, misuse, pricing errors or other legitimate concerns arise.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours and pricing are accurate.
However, colours may appear slightly different depending on your screen or device.
Product availability may change without notice.
Where a product is unavailable after an order has been placed, we will contact you and arrange an appropriate refund or alternative where available.
5. Prices and Payment
All prices are displayed in GBP unless otherwise stated.
Any applicable taxes and delivery charges will be shown before you complete your purchase.
Payment must be successfully authorised before an order is processed.
We may correct genuine pricing or listing errors. If an error affects an order you have already placed, we will contact you before proceeding.
6. Orders
Your order is an offer to purchase products from us.
After placing an order, you will normally receive an order confirmation email.
A contract is formed when we accept your order and begin processing or dispatching it, subject to applicable consumer law.
We reserve the right to cancel an order where necessary, including where:
- a product is unavailable
- payment cannot be authorised
- an obvious pricing or listing error has occurred
- we reasonably suspect fraudulent activity
- delivery cannot reasonably be completed
If we cancel an order after payment has been taken, the relevant amount will be refunded.
7. Delivery
Delivery times shown on our website are estimates unless we expressly state otherwise.
We aim to dispatch and deliver orders within the timeframes communicated at checkout or on our Shipping Policy page.
Under UK distance-selling rules, goods should generally be delivered within 30 days unless another timeframe has been agreed.
We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to resolve delivery issues.
Customers are responsible for providing an accurate delivery address.
8. Returns, Cancellations and Refunds
Your rights regarding cancellations, returns and refunds are explained in our Returns & Refunds Policy.
For most online purchases, UK consumers have a statutory right to cancel within 14 days after receiving the goods, subject to legal exceptions.
Nothing in these Terms limits your statutory consumer rights.
9. Free Gifts and Promotional Offers
From time to time, we may offer complimentary gifts, bundles or promotional pricing.
Eligibility requirements for each promotion will be shown at the time of purchase.
For qualifying bundle offers:
- Cadence Ring Buy 2 or Buy 4 may include a complimentary Tally Rope
- Anchor Set Buy 2 or Buy 4 may include a complimentary Open Set
Unless otherwise stated, a maximum of one complimentary gift may apply to a qualifying order.
If a qualifying purchase is returned, any complimentary gift associated with that purchase may also need to be returned. Where legally permitted, the retail value of a retained gift may be deducted from the refund.
Promotional offers cannot normally be exchanged for cash.
10. Product Use
Products should be used responsibly and in accordance with any instructions supplied.
Customers should stop using a product if it becomes damaged or appears unsafe.
Nothing on our website should be treated as medical advice.
If you have a medical condition, injury or concerns about whether a movement or fitness product is suitable for you, you should seek appropriate professional advice before use.
We do not exclude or limit liability where doing so would be unlawful.
11. Faulty or Incorrect Goods
If an item is faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible.
Your statutory rights under UK consumer law remain unaffected.
Terms attempting to remove responsibility for faulty or misdescribed goods would not be enforceable.
12. Intellectual Property
All website content, including branding, text, graphics, product presentation, photography, video, logos and design elements, is owned by or licensed to TheMoveLura unless otherwise stated.
You may not reproduce, distribute, copy, sell or exploit our content without prior written permission, except where permitted by law.
13. Website Use
You must not use our website:
- for unlawful purposes
- to attempt unauthorised access to our systems
- to transmit malicious software
- to interfere with the operation or security of the website
- to submit false or fraudulent information
- to infringe another person's rights
We may restrict access where misuse is reasonably suspected.
14. Third-Party Services
Our website may use third-party services including payment providers, delivery services, analytics tools and Shopify.
These third parties may have their own terms and privacy practices.
We are not responsible for third-party websites that are outside our control.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud, or statutory consumer rights.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.
UK consumer contract terms must be fair and transparent and cannot improperly remove statutory rights.
16. Privacy
Your use of the website is also subject to our Privacy Policy.
We process personal information in accordance with applicable data protection requirements.
17. Changes to These Terms
We may update these Terms from time to time.
Any revised version will apply from the date it is published on our website.
Changes will not remove rights that have already arisen under an existing order.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
19. Governing Law
These Terms are governed by the laws applicable in the United Kingdom.
If you are a consumer, you may also have rights to bring proceedings in the part of the UK where you live.